TRUST & SAFETY Archives - My Clean Charlotte Maids

What is your refund policy?

if something is not done to your expectations, please let us know within 24 hours.. We’ll send a team out to […]

- March 26, 2020 by superduper

Can I trust my cleaning professional?

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team […]

- March 26, 2020 by superduper

How is my billing information kept safe and secure?

The majority of our bookings are made online, so we take security very, very seriously. Our booking page has three […]

- March 26, 2020 by superduper

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still […]

- March 26, 2020 by superduper

Do the cleaning professional go through a background check?

Yes, they do. At My Clean Charlotte Maids, we require a criminal record check on all of our applicants as […]

- March 26, 2020 by superduper

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there […]

- March 26, 2020 by superduper

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