Privacy Policy

My Clean Charlotte Maids
SprayFrog Cleaning Solutions LLC dba My Clean Charlotte Maids

Effective Date: August 10, 2026
Last Updated: August 19, 2026

My Clean Charlotte Maids (“My Clean Charlotte Maids,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, booking cleaning services, communicating with our team, or otherwise interacting with our business.

This Privacy Policy explains the information we collect, how we use and disclose it, how we protect it, and the choices available to you.

Important SMS Privacy Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.

My Clean Charlotte Maids does not sell, rent, transfer, or disclose mobile phone numbers, SMS opt-in data, or SMS consent to third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes.

SMS consent is specific to My Clean Charlotte Maids and is not transferable to another business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mobile or telephone number
• Service address
• Billing and transaction information
• Cleaning-service preferences
• Property information
• Appointment and scheduling information
• Property-access instructions you choose to provide
• Communications with our customer-service team
• Quote, estimate, and booking information
• SMS consent and communication preferences
• Customer feedback
• Other information reasonably necessary to provide requested services

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Approximate location derived from an IP address
• Website-interaction and usage information
• Cookie and similar technology identifiers

2. How We Use Your Information

We may use the information we collect to:

• Provide requested cleaning and related services
• Process service requests and bookings
• Prepare and provide estimates or quotes
• Schedule and manage appointments
• Send appointment confirmations and reminders
• Provide cleaner or service-team arrival notifications
• Communicate scheduling changes
• Coordinate property access
• Provide service-status and completion updates
• Respond to questions and customer-support requests
• Process payments and maintain transaction records
• Follow up regarding requested or completed services
• Request customer feedback or reviews
• Maintain and improve our website and services
• Personalize website and customer-service experiences
• Detect and prevent fraud, misuse, and security incidents
• Maintain business, accounting, and tax records
• Enforce our agreements and policies
• Comply with applicable laws and legal obligations

3. SMS/Text Messaging

Customers and prospective customers may have the option to consent to receive conversational SMS or text messages from My Clean Charlotte Maids.

SMS messages may include:

• Estimate and quote communications
• Appointment scheduling
• Booking confirmations
• Appointment reminders
• Cleaner or service-team arrival notifications
• Scheduling or rescheduling updates
• Property-access coordination
• Service-status updates
• Service-completion notifications
• Customer-support responses
• Payment or invoice reminders
• Post-service communications
• Requests for customer feedback

Message frequency varies depending on your scheduled services, requests, and interactions with My Clean Charlotte Maids.

Message and data rates may apply.

To opt out of SMS messages, reply STOP at any time. After opting out, you may receive one final message confirming your opt-out request.

For assistance, reply HELP or contact us at:

• Email: [email protected]
• Phone: (980) 888-8541

Consent to receive SMS messages is not a condition of purchasing goods or services.

Wireless carriers are not liable for delayed or undelivered messages.

Our SMS Terms & Conditions are available at:

https://mycleancharlottemaids.com/sms-terms/

4. SMS Consent and Mobile Information

We may collect a customer’s mobile phone number, SMS consent status, consent date and time, consent source, opt-out status, and messaging preferences.

We use this information only to:

• Document and manage SMS consent
• Send communications requested or authorized by the customer
• Respond to customer-initiated messages
• Process STOP and HELP requests
• Maintain suppression and opt-out records
• Operate and secure our messaging program
• Comply with applicable legal and regulatory requirements

Mobile phone numbers, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use a communications-platform provider strictly to transmit messages on behalf of My Clean Charlotte Maids. Such a provider may process mobile information only as necessary to deliver messages, maintain messaging infrastructure, process opt-out requests, prevent fraud, or comply with law. The provider is not authorized to use SMS opt-in data for its own marketing or promotional purposes.

5. How We Obtain SMS Consent

SMS consent may be obtained through:

• A separate, optional SMS consent checkbox on our website or booking form
• A direct request from a customer
• Documented verbal consent during a telephone or in-person conversation
• A customer initiating an SMS conversation with us
• Another affirmative action clearly indicating consent to receive messages

When an online SMS consent checkbox is used:

• The checkbox is separate from general terms and conditions
• The checkbox is unchecked by default
• The customer must affirmatively select the checkbox
• The disclosure identifies My Clean Charlotte Maids
• The disclosure describes the types of messages sent
• The disclosure states that message frequency varies
• The disclosure states that message and data rates may apply
• The disclosure provides STOP and HELP instructions
• The disclosure links to this Privacy Policy and our SMS Terms & Conditions

Customers may complete a purchase or booking without consenting to receive SMS messages.

We may retain records showing when, where, and how SMS consent was obtained, including the disclosure presented at the time of consent.

6. Sharing and Disclosure of Personal Information

We do not sell or rent personal information.

Except for mobile information and SMS opt-in data as specifically protected in Sections 3 and 4, we may disclose limited personal information to service providers and contractors when reasonably necessary to operate our business and provide requested services.

These recipients may include:

• Payment processors
• Booking and scheduling platforms
• Customer-relationship management providers
• Website-hosting and technology providers
• Accounting and administrative service providers
• Cleaning professionals or service personnel assigned to provide requested services

These parties may receive only the information reasonably necessary to perform services on our behalf and are expected to handle that information according to applicable contractual, confidentiality, and legal requirements.

For clarity:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be sold, rented, or shared with any third parties.

We may also disclose information:

• When required by applicable law
• In response to valid legal process, a court order, or a governmental request
• To investigate or prevent fraud, misuse, or security threats
• To protect the rights, safety, or property of our customers, personnel, business, or the public
• In connection with a business transaction where legally permitted and subject to applicable privacy requirements

SMS consent is not transferred to or treated as consent to receive messages from another business.

7. Payment Information

Payments may be processed by third-party payment processors.

Depending on the payment method used, payment information may be collected and processed directly by the applicable payment provider. My Clean Charlotte Maids may not directly receive or store complete payment-card information.

Payment processors maintain their own privacy and security practices. We encourage customers to review the applicable processor’s privacy policy when submitting payment information.

8. Cookies and Website Technologies

Our website may use cookies, analytics services, pixels, and similar technologies to:

• Operate and secure the website
• Remember user preferences
• Understand website usage
• Improve website performance
• Measure the effectiveness of our services and advertising
• Diagnose technical problems

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Cookie and analytics information is not treated as consent to receive SMS messages.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, acquisition, disclosure, alteration, misuse, loss, or destruction.

These safeguards may include access controls, authentication measures, personnel procedures, vendor-management practices, and secure technology services.

However, no website, electronic communication, database, or Internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and business records
• Document communication preferences and consent
• Maintain SMS opt-out and suppression records
• Meet accounting and tax requirements
• Resolve disputes
• Enforce agreements
• Prevent fraud or misuse
• Comply with applicable legal obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise disposed of according to our data-retention practices and applicable law.

We may retain limited SMS opt-out records to ensure that future messages are not sent after a customer has withdrawn consent.

11. Your Choices

Depending on the circumstances and applicable law, you may ask us to:

• Update inaccurate contact information
• Correct certain personal information
• Stop certain communications
• Update communication preferences
• Remove you from SMS communications
• Provide information about our privacy practices

To stop SMS messages, reply STOP at any time.

To request assistance concerning SMS messages, reply HELP.

You may also submit a privacy-related request using the contact information in Section 15.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites and Services

Our website may contain links to independently operated websites, platforms, booking systems, payment processors, or other services.

We do not control and are not responsible for the privacy practices, security, or content of independently operated third-party websites or services. We encourage you to review their privacy policies before providing personal information.

A link to another website does not authorize that website or business to receive or use your SMS consent.

13. Children’s Privacy

Our services are intended for adults seeking cleaning and related property services.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date displayed at the top of this policy.

Material changes affecting SMS consent will not retroactively expand a customer’s consent or authorize us to share SMS opt-in data with another business.

15. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

SprayFrog Cleaning Solutions LLC
dba My Clean Charlotte Maids

Website: https://mycleancharlottemaids.com/

Email: [email protected]

Phone: (980) 888-8541