Our 100% Satisfaction Guarantee - Clean You Can Trust

At My Clean Charlotte Maids, your peace of mind comes first. You should never worry about the quality of your home cleaning — you should trust it.
That’s why we back every service with a bold guarantee
We guarantee every cleaning. If you’re not happy, we’ll come back and make it right — or refund your money. No risk, no hassle.
Get Your Cleaning Quote | Call 980-888-8541

🏡 Why Our Guarantee Matters

✅ If anything is not done to your expectations, just let us know within 24 hours and we’ll send a team back to re-clean the area at no charge.
✅ If you’re still not satisfied after the re-clean, we’ll issue a full refund so you’re never left unhappy with your service
✅There are no games, no costly add-ons, and no fine print — just a promise that we’ll stand behind our work.

🏡 How Our Guarantee Works:

✅ We make it easy to get the service you expect — and deserve:

✅ Step 1 — Book a Cleaning:

✅ Schedule your clean online or by phone in minutes.

✅ Step 2 — Enjoy the Service:

✅Our vetted, background-checked cleaning professionals will arrive on time and give your home a thorough, detailed clean.

✅Step 3 — Not 100% Happy? Tell Us:

✅Reach out within 24 hours if something wasn’t completed to your satisfaction.

✅Step 4 — We Make It Right:

✅We’ll return within 7 days to address any missed areas. If you’re still not happy afterward, we’ll refund your service — no questions asked.

📅 What the Guarantee Covers:

✅ Our 100% satisfaction promise applies to:

✅ Standard & Recurring Cleanings — All areas agreed in your service plan.

✅Deep Cleans & Move-Out Services — Detailed work included in your booking.

✅Add-Ons & Extras — Any selected services completed during your appointment.

✅We simply want you to feel confident that you’re getting a professional result every time.

✅ Our Cleaning Standards (So You Know What to Expect):

✅ Your cleaning is backed by:

✅ Experienced, vetted professionals who pass criminal background checks.

✅Eco-friendly, kid- and pet-safe products.

✅Clear communication — no hidden pricing or surprise upsells.

✅Online booking & secure payment — so you’re in control from start to finish.

✅We treat every home the way we’d want ours treated.

✅Customer Trust Starts Here:

✅ We know inviting someone into your home is personal. That’s why our guarantee is not just a policy — it’s a promise:

✅ We’ll listen if something wasn’t up to standard.

✅We’ll fix it fast — usually within 7 days.

✅We’ll stand by our work with a full refund if needed.

✅This is service with integrity and accountability.

🏡FAQ (Guarantee-Specific):

✅Q: What if I notice something wasn’t cleaned right?

✅ A: Let us know within 24 hours and we’ll schedule a re-clean for free.

✅Q: How long do I have to request a re-clean?

✅ A: You must request a re-clean within a 7-day window after your service.

✅Q: What if I’m still not satisfied after the re-clean?

✅ A: We’ll issue a full refund upon request.

✅ Q: Does the guarantee apply to all bookings?

✅ A: Yes — every scheduled cleaning includes our satisfaction guarantee, from standard cleanings to deep and specialty services.

🏡Ready to Book with Confidence?:

✅Your clean home is just a click or call away.

✅ Get your custom quote now or speak to our team for help.

✅Call 980-888-8541